Frequently Asked Questions (FAQ)

Can I register for only a few sessions?

Our platform is only able to grant access to the full virtual conference. As a result, it is not possible to purchase access to just one or a few sessions. However, we have priced our registration at a very modest rate that delivers value even if you only attend a couple of sessions. Whereas some organizations are charging upwards of $150 for a single webinar, we are charging $150 for our entire virtual conference which includes access to 10 high-quality sessions and interactive features such as peer to peer networking, virtual meetings and more.

What software platform will you be using for the RIA Virtual Conference?

We are using a platform called Hopin. We originally planned to use a platform that integrates with Zoom, but we changed course due to security concerns. Hopin is GDPR-compliant and provides full encryption of data and passwords. No downloads or installations are required.

Do I need special software to access the RIA Virtual Conference?

No, our conference platform is entirely browser-based. Google Chrome is highly recommended. Internet Explorer is not compatible with our platform.

I already registered for the in-person RIA Conference and received a refund. I am interested in attending the virtual conference. Do I need to register again?

Yes, the virtual conference is a separate event with its own registration platform and ticket pricing. You will need to register to secure your spot.

Can I purchase more than one ticket at a time?

If you would like to purchase multiple tickets at once please contact us at staff@riacanada.ca. We are happy to arrange for bulk invoicing and provide further instructions for registering each attendee.

How is Hopin different from a webinar or video conferencing platform?

The RIA Virtual Conference is powered by Hopin, a leading edge technology to enable a dynamic event experience. Through Hopin’s all-in-one digital platform, attendees will be able to engage with speakers via online polls, connect with each other via video and text chats, and visit the Expo to interact with booth representatives.

What happens once I am registered?

Once you are registered, you will receive an email confirmation. You will gain access to the Hopin platform on the morning of June 8. Brief platform resources and reminders will be sent to all attendees closer to the event date.

Is there an opportunity to engage and interact with other attendees and speakers?

Attendees can connect during daily networking sessions, with the option to meet peers via video conference, chat, or by exchanging emails. Attendees will also be able to network with exhibitors in the virtual exhibition.

There are multiple chat channels in the virtual platform. Each one serves a different purpose.

> Event chat — this tab shows the global event chat where all participants can post messages.
> Booth chat — each booth has its own chat for group discussions and interaction.
> Meeting chat — in Networking, a private 1:1 chat channel is available to the participants.
> Direct messages — anyone can send messages to an individual at a Hopin event via Direct Messages (DMs) in the People tab. To send a DM, find the person you wish to chat with in the People tab and click their profile photo.

How does the live video networking work?

When you participate in the Networking during the Networking Break, you will be matched with other attendees to meet one-on-one, via live video, for a pre-set amount of time.

> Matching is automated to encourage new encounters.
> Once the time is up, you will automatically move to the next person.
> Attendees can leave at any time and have the option to click the “Connect” button during a call to exchange contact information.

You can also meet and engage with one another via the conference chat features.

Looking for more information? Contact us at staff@riacanada.ca.